Answers To Top Questions
Find answers to common propane questions, including delivery, pricing, tank ownership, safety, maintenance, and service options.
FAQS
Frequently Asked Questions
Do you charge a fee for using a credit card?
We do not charge a fee for using a credit card.
Do you offer military discounts?
Yes. We offer a discount on 20lb BBQ cylinder refills. And we offer a .20 per gallon discount if you pay your fuel bill within ten days of your propane delivery.
This is a second home. Do you check my tank levels when I am not home?
Yes! We offer a wireless tank monitoring system ($60 annually). This allows us to monitor your tank levels remotely. When your tank level reaches 30%, we automatically route a driver to top off your tank.
Can I pay online?
Yes! Our convenient customer portal allows you to make payments online. We also take payments over the phone via credit or debit card or ACH. We also offer can also set you up for automatic payment transactions.
Can you fill my RV?
Yes! We are equipped to fill your RV or propane bottles at all five of our Mountain Country Propane locations. All locations have large pull-through lots for your convenience.
What is your price?
DEPENDING ON THE MARKET- WE ARE ADEPT IN ANSWERING SERVICE AND DELIVERY PRICING. WE PRICE SHOP LOCALLY TO STAY COMPETITIVE AND PROVIDE THE BEST VALUE. Also, we do not have just one set price. We offer many different programs and pricing options based on each customer’s individual needs.
How long do I have to wait for a delivery or tank set?
On average the wait for a tank set is 5-10 business days if not sooner. Timing may vary depending on the time of year and other considerations involving the tank set. The wait for a delivery is typically less.
How much are cylinder refills?
This price can vary by location. Please call the office nearest you for current pricing.
Why don't you fill my tank or cylinder to 100%?
Propane expands and contracts with temperature fluctuations. We leave room in the tanks to allow for the vapor expansion. Tanks are only filled to 70% in the summer (July–September) to prevent unnecessary and unexpected propane releases due to extreme temperatures.
What are your hours?
Office hours vary by location. Please visit our Service Areas Page to get the hours of the location nearest you.
Are you local?
Yes, we are a local company. When you call our office you talk to an actual person who lives, works and plays in the same community where you live.
What payment programs do you offer?
We offer Budget Pay & Pre-Buy Programs for our customers’ convenience. We also offer a Metered Program so you pay for only the propane you actually use. We also offer Contract Pricing for high-volume commercial customers.
What should I do if I smell gas inside my home?
Leave the area immediately. Do not touch light switches, phones or any other possible ignition sources. Turn off main gas supply at the tank if safe to do so. Call your propane provider or 911 from a safe distance from your home.
Ready to Get Started?
Contact us today for a free quote or to schedule service.